CUSTOMER SERVICE POLICY

CRC is committed to diversity, inclusion and accessibility in everything we do. These core values are fundamental to the way we do business and come through in the experiences we design for people. With this in mind, we are continuously taking steps to improve the overall accessibility of the CRC experience.

In compliance with the Accessibility of Ontarians with Disabilities Act (ADOA), CRC wishes to make available our customer service policy.

OUR COMMITMENT

It is the policy of CRC Company that our locations are committed to providing accessibility and equitable customer service to each and every one of our diverse and valued customers. We strive to design and operate our locations so that they are accessible to all persons with disabilities and we are committed to providing services in a manner that respects the dignity and independence of persons with disabilities.

USE OF SERVICE ANIMALS AND SUPPORT PERSONS

Service Animals

Persons with disabilities may enter any CRC premises accompanied by a service animal and keep the animal with them, if the public has access to such premises, and the animal is not otherwise excluded by law. While visiting CRC, it is the responsibly of the person with a service animal to control the animal at all times.

Support Persons

Persons with disabilities may enter CRC premises accompanied by a support person and  may have access to that support  person at all times.

TRC may require a person with disabilities to be accompanied by a support person while CRC premises in situations where it is necessary to protect the health and safety of the person with a disability, or the health and safety of others on the premises.

Consent from the person with disability is required when communicating private issues related to the person with a disability, in the presence of a support person.

NOTICE OF TEMPORARY DISRUPTION

CRC will make a reasonable effort to provide customers with notice in the event of a disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, and its anticipated duration, and a description of alternative facilities or services, if available. We may not be able to give advance notice in case of emergency disruption.

In order to make information accessible, the signs and printed notices should be clearly laid out. The signs and printed notices will be displayed prominently  at the entrance of CRC.

TRAINING FOR PARTNERS

CRC will ensure that all persons to whom this policy applies receive training as required by the Accessibility Standards for Customer Service, In addition, training will be provided on a continuous basis to all newly hired partners of CRC as part of our on boarding process. A record of training received by CRC partners will be kept by the partners resources department. Training will include:

  • The purpose of the Accessibility for Ontarians with Disabilities Act, 2005;
  • The requirements of the Accessibility Standards for Customer Service (Ontario Regulation 429/08);
  • Information about CRC company policies and procedures pertaining to the provision of CRC services to persons with disabilities;
  • How to interact and communicate with persons with various types of disabilities;
  • What to do id a person with disability is having difficulty accessing CRC location;
  • How to interact with people with disabilities who use assistive devices or require the assistance of a service animal or support person;

FEEDBACK PROCESS

CRC welcomes feedback, including feedback about the delivery of our services to persons with disabilities, TRC will investigate and respond to all complaints relating to such services in a timely,through and objective manner.

All customers can submit feedback or questions to 781-519-9678 or by email at sales@chemexresearch.com

MODIFICATONS TO THIS OR OTHER POLICIES

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